Since Gartner killed ECM term some months ago, many other terms have been proposed for this market. Content Services Platforms (CSP), the one coming from Gartner, seems to be the winner. Despite AIIM, creator of ECM, is rejecting the adoption of CSP, many other actors are using it to describe their solutions. Alfresco, Microsoft, OpenText, Hyland and IBM are leading this new microservices approach to monolithic ECM scenarios.
Nowadays, companies are reporting the same problems related to content management as some years ago:
- The time spent to find some information depends more on employee abilities than in software capabilities
- Information stored is unstructured, duplicated and it’s hard to collaborate on producing new data
- Mobile access to required resources is still a pending issue
These problems are being produced mainly due to the existence of Content Silos full of Dark Data. Many companies are storing information in disconnected repositories (ECM, CRM, Shared Folders, OneDrive), where data is produced in an isolated and unclassified way. In fact, IBM studies shown that about 80% of all data stored by large companies is unstructured.
And things seems to get worse. With the arrival of Things to the Content scenario, people and information association has become more complex. On the other hand, Mobile, Analytics, Cloud, and Collaborative (MACC) technologies are introducing new challenges for Content Services Platforms: distributed privacy and security, virtual work, ubiquitous connectivity and regulation.
In order to provide a more adaptive solution for this new era, Gartner defined a Cloud Native Architecture for Content Management, where three different elements are interrelated by Cloud APIs and Connectors based in microservices:
- Applications for the users, business oriented and developed by using low-code frameworks
- Components for the services, providing integration with technologies like AI, RPA, PII or Data Recognition
- Platforms for the content, where the information is stored, persisted and classified
Content Lifecycle includes creation, capture, automation, delivery, securitization and analysis. So the challenge is how to integrate every step with the right element in your content management platform to orchestrate the symphony of your data.
UST Global is helping many organisations with this part of the global Digital Transformation process. Join us to discover how to obtain the most of you information!